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SolarWinds alerts to ServiceNow incidents

Use Case





Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password


  • Basic Privileges

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)


  • N/A

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  3. Enable the integration from the Slider button located in the middle section of the screen.

How does the SolarWinds ServiceNow Integration work?

  1. When there is a new alert in SolarWinds, ZigiOps will automatically collect it, and transfer it to ServiceNow as a new incident. All necessary fields will be transformed and also moved to ServiceNow (based on the defined mapping in ZigiOps).

  2. Once there are updates in the SolarWinds alert, ZigiOps will get them and change the corresponding ServiceNow incident with all the necessary data.

Visit our website for more information, about our SolarWinds ServiceNow integration.


No specifics are available for this integration.

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