Version 2022.05.245

This version was released on 31 May 2022

Announcements

• You may now register for a free ZigiOps Cloud Trial directly from our website.

Bug Fixes

• The ServiceNow update actions no longer fail to set a reference field value if "name" is not used.

• The correlation fields are now available in the load document for the vROps create actions.

• ZigiOps now extracts "linked issue" fields from Jira.

• ZigiOps now transfers multiple incidents to Datadog simultaneously.

• Dynatrace problems are now extracted correctly from on-premise Dynatrace deployments.

• The field suggestions for Salesforce are available for selection as expected.

• The attachments sent to Cherwell are no longer reported with errors on the troubleshooting page.

• Inserting events to vROps is now working as expected.

• The Azure DevOps “system.assignedto” field is now working as expected.

• Updating the Cherwell incidents "Related CI" field is now working as expected.

• Fixed an issue with the Cherwell schema generation.

• The ServiceNow related lists references are now extracting reference fields as expected.

• ZigiOps no longer sends incorrect requests to TOPdesk.

• ZigiOps now correctly sends requests to collect data from Kubernetes.

• The ServiceNow fields of type "glide date" are correctly recognized and transformed.

Platform Features and Improvements

• Introduced support for linking Cherwell configuration items with incidents.

Additional Content

• Introduced Icinga connected system.

• Introduced GitHub connected system.

• Added ServiceNow incidents to GitHub issues integration template.

• Added Icinga hosts topology to OBM topology integration template

• Added Icinga hostgroups topology to OBM topology integration template.

• Added Icinga service status problems to OBM events integration template.

• Added OBM events to Icinga status problems state backsync updates integration template.

• Added Icinga metrics to OBM metrics integration templates.

Important

Upgrading from release 2021.07.648 (or earlier) will require resetting the ZigiOps web console credentials by following the steps below; otherwise, ZigiOps wouldn't be able to start.

1. Stop the ZigiOps service or process.

2. Remove the following folders:

   • <ZigiOps>\conf\settings\accounts

   • <ZigiOps>\conf\settings\credentials

   • <ZigiOps>\conf\settings\users

3. Start the ZigiOps service or process.

4. Log in using the default ZigiOps credentials.

5. If needed, you may change your default password.

Upgrading from release 2021.10.145 (or earlier) may require resetting the ZigiOps web console certificate truststore credentials by following the steps below; otherwise, ZigiOps would start, but the web console wouldn't be accessible.

1. Stop the ZigiOps service or process.

2. Remove the following entries (lines) from <ZigiOps>\conf\config.properties file and save the changes afterward:

   • key-password

   • key-manager-pass

3. Start the ZigiOps service or process.