This version was released on 


Announcements

Bug Fixes

  • The Kubernetes systems fail during initialization.

  • All attachments are found when multiple attachments are available for a Salesforce case. Still, data for only the first attachment was collected, and only one attachment was added to the “extract” document.

  • Fixed unhandled exceptions for the web sockets.

  • Attachment transfer from Remedy to Jira fails.

  • ServiceNow schema discovery fails when the response from the “db_objects” table is paginated.

  • The query for journals from Ivanti fails with a "no mod plan" error.

  • The create task and linking to CI are not working for the "Create Incident" action of the “OBM events to Ivanti incidents” integration template.

  • The metadata loading in the Data Explorer page was stuck when testing the connection in the ZigiOps UI.

  • Transferring Remedy attachments to Azure DevOps didn’t work as expected.

  • An issue with the create/update actions for Jira is caused by a wrong internal query when both “issuelinks” and “status” are mapped together, and the “issuelinks” is before the “status” in the mapping.

  • Unable to start ZigiOps as a process on Linux caused by the “zigiops.pid” file.

  • Dynatrace integration fails to generate the query when "rankedimpacts" is used in a trigger condition.

Platform Features and Improvements

  • Introduced support for “raw-text” field types to the Azure DevOps comment collection.

  • Introduced support for “raw-description” field types to the Azure DevOps "workitem" to discover “project” and “project.work_item_type” collections.

  • Introduced support for ServiceNow “comments” and “worknotes” ordered by time.

  • Reduced the redundancy of the HTTP requests when fetching the schema during a new integration setup.

  • Introduced the ability to report consistent CI identifiers when reporting topology data based on source fields when reporting data to Operations Agent.

  • Introduced support for integrating Freshdesk as a source system.

  • ZigiOps users should not be able to see internal RabbitMQ details.

  • Added the ability for the ZigiOps Remote Agent to identify against a ZigiOps cloud instance.

  • Enabled TLS certificate verification for RabbitMQ communication from ZigiOps Remote Agent instances.

Additional Content

  • Introduced Freshdesk connected system.

  • Added Freshdesk tickets to Jira issues integration template.


Important Notes

Upgrading from release 2021.07.648 (or earlier) will require resetting the ZigiOps web console credentials by following the steps below; otherwise, ZigiOps wouldn't be able to start.

  1. Stop the ZigiOps service or process.

  2. Remove the following folders:

    • <ZigiOps>\conf\settings\accounts

    • <ZigiOps>\conf\settings\credentials

    • <ZigiOps>\conf\settings\users

  3. Start the ZigiOps service or process.

  4. Log in using the default ZigiOps credentials.

  5. If needed, you may change your default password.

Upgrading from release 2021.10.145 (or earlier) may require resetting the ZigiOps web console certificate truststore credentials by following the steps below; otherwise, ZigiOps would start, but the web console wouldn't be accessible.

  1. Stop the ZigiOps service or process.

  2. Remove the following entries (lines) from <ZigiOps>\conf\config.properties file and save the changes afterward:

    • key-password

    • key-manager-pass

  3. Start the ZigiOps service or process.