Version 2023.11.1.87

This version was released on 03 Nov 2023

Announcements

You may now register directly for a free ZigiOps Cloud Trial from our website.

Bug Fixes

Change the field type of group_id field from ticket collection for Freshservice.
Wrong parsing of conversations/user_id field and rename the field for Freshservice.

Platform Features and Improvements

Removed the Zendesk Tickets downloaded attachments from the file system.
Optimized the performance when filtering Zendesk Tickets by custom fields in the extract phase.
Report Zendesk Tickets reference fields during the modification phase.

Additional Content

N/A

Known Issues

Platform:
- Status updates for actions in this build will require a page refresh to be visualized.
Jira (Service Management):
- The Jira Service Management integration will require the comments synchronization to be made using a dedicated action only.
VMware SD-WAN:
- Issues with ZigiOps collecting the field mappings from VMware SD-WAN.

Upgrade Notes

Upgrading to this release requires Oracle Java 17 (64-bit) or Open Java 17 (64-bit) and redeployment of the ZigiOps service.

Stop the ZigiOps service or process.
Uninstall the old ~~Java 8 (64-bit)~~ from the ZigiOps host and restart the server.
Install Oracle Java 17 (64-bit) or Open Java 17 (64-bit). Ensure the JAVA_HOME variable is set to the Java 17 entry.
Back up the existing ZigiOps installation folder to another location.
Remove the ZigiOps service.
- Windows:
  - Execute the <ZigiOps>\service\uninstall_service.bat file to uninstall the ZigiOps service.
  - Delete all files from the <ZigiOps>\service\ folder.
- Linux:
  - Delete the /etc/systemd/system/zigiwave.service file.
  - Delete the <ZigiOps>/zigiops_start.sh file.
Install the new ZigiOps release in the existing ZigiOps installation folder.
- Check the OS Service option during the installation, depending on your preferences.
The service is automatically started when the installation is complete.

Upgrading from 2021.10.145 (or earlier) may require resetting the ZigiOps web console certificate truststore credentials by following the steps below; otherwise, ZigiOps will start, but the web console wouldn't be accessible.

Stop the ZigiOps service or process.
Remove the following entries (lines) from <ZigiOps>\conf\config.properties file and save the changes afterward:
- key-password
- key-manager-pass
Start the ZigiOps service or process.