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Version 2023.12.1.153

This version was released on 


Bug Fixes

  • Wrong parsing of reference fields for Zendesk when they are not part of the trigger conditions.

  • Wrong parsing of reference fields for Freshservice for the ticket collection.

  • The Datadog events are incorrectly assigned to hosts.

  • The "/rest/status" endpoint returns “HTTP 404 Not Found” even though ZigiOps is running.

  • The paging doesn't work for Azure DevOps work items when extracting attachments.

Platform Features and Improvements

  • Zendesk update submissions are skipped when multiple updates are sent consecutively.

  • Extract multiple attachments from a Zendesk ticket from a single comment.

  • Reference fields provide and treat the conditions on the main and child levels the same way, which, on incorrect Save, causes integration issues.

  • Extract “impact” and “urgency” fields for Freshservice tickets.

  • Ability to store Zendesk’s connected system “User ID” as a system parameter.

Additional Content

  • N/A

Known Issues

  • Platform:

    • Status updates for actions in this build will require a page refresh to be visualized.

  • Jira (Service Management):

    • The Jira Service Management integration will require the comments synchronization to be made using a dedicated action only.

  • VMware SD-WAN:

    • Issues with ZigiOps collecting the field mappings from VMware SD-WAN.

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