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Version 2023.12.4.181

This version was released on 


Bug Fixes

  • Adding “from_ci” or “to_ci” mapping for uCMDB or OBM systems causes failure when saving the integration.

  • The “email” URL parameter is not sent when looking at the “requesters” field when updating tickets in Freshservice.

  • Fixed an issue with the URL path for Dynatrace on-prem deployments.

Platform Features and Improvements

  • Introduced the ability to extract work logs for Jira issues and use them to create time cards in ServiceNow.

  • Implemented a lookup mechanism before creating or updating a record in the target integrated system.

Additional Content

  • N/A

Known Issues

  • Platform:

    • Status updates for actions in this build will require a page refresh to be visualized.

  • Jira (Service Management):

    • The Jira Service Management integration will require the comments synchronization to be made using a dedicated action only.

  • VMware SD-WAN:

    • Issues with ZigiOps collecting the field mappings from VMware SD-WAN.

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