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Zabbix host topology to ServiceNow topology

Use Case





Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password


  • API (READ)

  • cmdb_ci_server (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_glide_object (READ)


  • N/A

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems, and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the Zabbix ServiceNow Integration work?

  1. When there is a new Configuration Item (CI) in Zabbix, ZigiOps will automatically collect the data for it, based on a predefined time interval.

  2. ZigiOps will create a new ServiceNow server CI with the data from Zabbix. All necessary information will be transformed and also moved to ServiceNow (based on the defined mapping in ZigiOps).

  3. ServiceNow topology is enriched with data from Zabbix in real time.

Visit our website for more information, about our Zabbix ServiceNow integration.


No specifics are available for this integration.

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