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Azure DevOps work items to Remedy incidents

Use Case

Requirements

#

Azure DevOps

Remedy

Connected Systems

Authentication (supported methods)

  • Username and Personal Access Token

  • Username and Password

Permissions

  • Work Items (READ, WRITE)

  • Remedy Form: AR System Metadata ARSchema (READ)

  • Incident Master and Incident Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access

Environment

  • Personal Access Token

  • N/A

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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