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Azure DevOps work items to Remedy incidents

Use Case



Azure DevOps


Connected Systems

Authentication (supported methods)

  • Username and Personal Access Token

  • Username and Password


  • Work Items (READ, WRITE)

  • Remedy Form: AR System Metadata ARSchema (READ)

  • Incident Master and Incident Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access


  • Personal Access Token

  • N/A

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.


No specifics are available for this integration.

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