Use Case

Requirements

#

Freshdesk

Jira

Connected Systems

Authentication (supported methods)

  • API Token (Key)

  • Username and Password (server)

  • Username and API Token (cloud)

Permissions

  • Ticket (READ, WRITE)

  • Add Comments

  • Assign Issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

Environment

  • API Token (Key)

  • Correlation Field

  • API Token (cloud)

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems.

  4. Update the correlation configuration by replacing the default Jira custom correlation field (customfield_10041) with the custom correlation field you've created earlier and click the Save button to continue.

  5. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.