Jira

Supported Versions

Please note that using a supported version is mandatory.

Environmental Prerequisites

Confirm the prerequisites of the corresponding integration template before continuing further, as some templates may not require all environmental prerequisites.

How to create an API Token in Jira Cloud?

1. Log in to your Jira instance with the Atlassian account provisioned for the integration.

2. Go to https://id.atlassian.com/manage-profile/security/api-tokens and click the Create API Token button.

3. Store the API Token securely as it’s only visible after it’s initially created.

How to create a correlation field in Jira?

1. Log in to your Jira instance.

2. Go to Administration → Issues → Custom Fields menu.

3. Create a custom field of type Text Field (single line) called Correlation ID or any suitable custom label.

4. Associate the newly created custom field with Create/Edit/View Issue Screens of the desired project(s).

5. Update your integration template by replacing the default correlation field with the one you have created.

Jira Software Connected System Configuration

Follow the steps below to add your instance as a connected system.

1. Log into your ZigiOps instance.

2. Navigate to Connected Systems > Add New System > Jira and configure the following parameters:

   • Server URL → Input the URL of your instance. For example, https://jira.example.com.

   • Username → Input your username.

   • Password → Input the above user's password (or the API Token).

   • Proxy Settings → Enables the usage of a proxy server if needed.

3. Examine the settings and if they are correct, click the Save button to save the connected system.

Jira Service Management Connected System Configuration

Follow the steps below to add your instance as a connected system.

1. Log into your ZigiOps instance.

2. Navigate to Connected Systems > Add New System > Jira and configure the following parameters:

   • Server URL → Input the URL of your instance. For example, https://jira.example.com.

   • Username → Input your username.

   • Password → Input the above user's password (or the API Token).

   • Proxy Settings → Enables the usage of a proxy server if needed.

3. Examine the settings and if they are correct, click the Save button to save the connected system.

4. Click the Options → Advanced Settings button, enable the JiraSD option, and click the Apply button.

Related Templates