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Jira tasks to ServiceNow incidents

Use Case





Connected Systems

Authentication (supported methods)

  • Username and Password (server)

  • Username and API Token (cloud)

  • Username and Password


  • Add Comments

  • Assign issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)


  • Correlation Field

  • API Token (cloud)

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.


No specifics are available for this integration.

How does the Jira ServiceNow Integration work?

  1. When there is a new task in Jira, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to ServiceNow as a new incident. All necessary fields will be transformed and also moved to ServiceNow (based on the defined mapping in ZigiOps).

  2. Once there is an update on the Jira task, ZigiOps will pick it up and populate the corresponding ServiceNow incident with the necessary fields (comments, attachments, assignees, and more).

  3. When the ServiceNow incident is closed or updated, ZigiOps will close or update the corresponding Jira task with the applicable information or close it.

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