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Jira tasks to Remedy incidents

Use Case





Connected Systems

Authentication (supported methods)

  • Username and Password (server)

  • Username and API Token (cloud)

  • Username and Password


  • Add Comments

  • Assign issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

  • Remedy Form: AR System Metadata ARSchema (READ)

  • Incident Master and Incident Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access


  • Correlation Field

  • API Token (cloud)

  • N/A

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the Jira Remedy Integration work?

  1. When there is a new task in Jira, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to BMC Remedy as a new incident. All necessary fields will be transformed and also moved to Salesforce (based on the defined mapping in ZigiOps).

  2. If there is an update on the Jira task, ZigiOps will pick it up and populate the corresponding Remedy incident. All fields are transformed based on the pre-defined mapping and the data is logged accordingly (including comments, attachments, custom fields, and more).

  3. When the Remedy incident is closed or updated, ZigiOps will close or update the corresponding Jira task with the applicable information.

Visit our website for more information, about our Jira Remedy integration.


No specifics are available for this integration.

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