Salesforce cases to Jira tasks

Use Case

#	Salesforce	Jira
Connected Systems	Salesforce	Jira
Authentication (supported methods)	Username, Password, Client ID, and Client Secret	Username and Password (server) Username and API Token (cloud)
Permissions	Object Permissions (cases) Integration User Profile (permissions): API Enabled View Setup and Configuration	Add Comments Assign issues Browse Projects Create Attachments Create Issues Edit Issues Resolve Issues Transition issues
Environment	Client ID and Client Secret Attachments Requirement (only if attachments are used in the integration)	Correlation Field API Token (cloud)

Log in to your ZigiOps instance.
Go to ZigiOps → Configurator and load the integration template.
Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.
Enable the integration from the Slider button in the screen's middle section.

When there is a new case in Salesforce, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to Jira as a task. All necessary fields will be transformed and also moved to Jira (based on the defined mapping in ZigiOps).
Once there is an update on the Salesforce case, ZigiOps will pick it up and populate the corresponding Jira task with the necessary fields (comments, attachments, assignees, and more).
When the Jira task is closed or updated, ZigiOps will close or update the corresponding Salesforce case with the applicable information or close it.

Visit our website for more information, about our Jira Salesforce integration.

No specifics are available for this integration.