Use Case

Requirements

#

OBM

Jira

Connected Systems

Authentication (supported methods)

  • Connected Server:

    • Username and Password

  • Username and Password (server)

  • Username and API Token (cloud)

Permissions

  • Connected Server:

    • Type → External Event Processing

    • Synchronize and Transfer Control → Enabled

  • Event Forwarding Rules (optional):

    • Target Servers: Forwarding Type → Synchronize and Transfer Control

  • Add Comments

  • Assign issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

Environment

  • Connected Server

  • Event Forwarding Rule (optional)

  • Correlation Field

  • API Token (cloud)

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Update the correlation configuration by replacing the default Jira custom correlation field (customfield_10100) with the custom correlation field you've created earlier and click the Save button to continue.

  5. Enable the integration from the Slider button located in the middle section of the screen.

How does the OpsBridge Jira Integration work?

  1. ZigiOps listens for new events in OBM sent through its connected server. When there is a new even in OpsBridge, ZigiOps will automatically collect it, and transfer it to Jira as a new task. All necessary fields will be transformed and also moved to Jira (based on the pre-defined mapping in ZigiOps).

  2. ZigiOps listens for event updates and annotations in OBM. Once there is an update, ZigiOps will pick it up and populate the corresponding Jira task with the necessary fields (comments, attachments, custom fields, and more).

  3. When the Jira task is updated or changed, ZigiOps will transform and update the corresponding event in OpsBridge with the applicable information or close it accordingly.

Visit our website for more information, about our OpsBridge Jira integration.

Specifics

No specifics are available for this integration.