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OBM events to ServiceNow incidents (Staging Table Backsync)

Use Case





Connected Systems

Authentication (supported methods)

  • Connected Server:

    • Username and Password

  • Username and Password


  • Connected Server:

    • Type → External Event Processing

    • Synchronize and Transfer Control → Enabled

  • incident (READ)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)


  • Connected Server

  • Integration Template:

    • OBM events to ServiceNow incidents (ImportSets)

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

  • ServiceNow Scoped Application

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the OpsBridge ServiceNow Integration work?

  1. This is an example of backsync of OpsBridge events that are already transformed and logged as incident in ServiceNow. When there are any updates or changes in the ServiceNow incident, ZigiOps will automatically collect them, and transfer them back to the corresponding OpsBridge event.

  2. All fields will be synced back, including state, severity, priority, assigned user, assignment group and more.

  3. When the ServiceNow incident is closed, ZigiOps will close the corresponding event in OpsBridge accordingly.

Visit our website for more information, about our OpsBridge ServiceNow integration.


No specifics are available for this integration.

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