Zoho ME ServiceDesk Plus
Supported Versions
Please note that using a supported version is mandatory.
Product | Supported Deployment Types | Supported Versions |
|---|---|---|
Zoho Manage Engine ServiceDesk Plus | All | All |
Environmental Prerequisites
The environmental prerequisites for this product are listed below.
Confirm the prerequisites for the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.
How to create or get a Client ID and Client Secret for Zoho ME ServiceDesk Plus?
Go to the Zoho API Console by navigating to https://api-console.zoho.com/ and logging in with your Zoho account.
Add a new client by clicking Add Client and choosing Self Client from the list of client types. If a confirmation pop-up appears, click OK to enable it.
Retrieve your Client ID and Client Secret once the Self Client is created, then click on it on the API Console main page. Go to the Client Secret tab — your Client ID and Client Secret are displayed there.
Connected System Configuration
Follow the steps below to add your instance as a connected system.
Log in to your ZigiOps instance.
Navigate to Connected Systems → Add New System → Zoho ME ServiceDesk Plus and configure the following parameters.
URL → Input the URL of your instance. For example,
https://sdpondemand.manageengine.com.Portal → Input the portal name of your instance. The portal name is typically the part of the URL path after
/app/. For example,https://sdpondemand.manageengine.com/app/yourPoral/....Client ID → Input your Client ID.
Client Secret → Input your Client Secret.
Proxy Settings → Enables the usage of a proxy server.
Examine the settings and if they are correct, click the Save button to save the system.