Version 2023.06.1.448

This version was released on 19 Jun 2023

Announcements

You may now register directly for a free ZigiOps Cloud Trial from our website.

Bug Fixes

Having a “slash” character (/) in the Jira issue type name results in a blank screen for the issue type in the data explorer.
White screen after executing the test connection and saving a Connected System.
Updating a field of type “boolean” to “false” in ServiceNow when conditions are applied does not work.

Platform Features and Improvements

Added a new user type, “Integration Viewer”, to the platform.
Introduced support for Microsoft Dynamics as a target system - CRM module for integrating with ITSM or CRM systems.
Introduced support for filtering by “App User ID” and file attachments for Microsoft Dynamics.

Additional Content

Added Microsoft Dynamics Incident to Jira Tasks integration template.
Added ServiceNow Business Applications to vROps Custom Groups integration template.

Upgrade Notes

Upgrading to 2023.06.1.448 from 2023.01.191 (or earlier) requires clean-up and redeployment of the ZigiOps service.

Stop the ZigiOps service or process.
Back up the existing ZigiOps installation folder to another location.
Remove the ZigiOps service.
- Windows:
  - Execute the <ZigiOps>\service\uninstall_service.bat file to uninstall the ZigiOps service.
  - Delete all files from the <ZigiOps>\service\ folder.
- Linux:
  - Delete the /etc/systemd/system/zigiwave.service file.
  - Delete the <ZigiOps>/zigiops_start.sh file.
Install the new ZigiOps release in the existing ZigiOps installation folder.
- Check the OS Service option during the installation, depending on your preferences.
The service is automatically started when the installation is complete.

Upgrading from 2021.10.145 (or earlier) may require resetting the ZigiOps web console certificate truststore credentials by following the steps below; otherwise, ZigiOps would start, but the web console wouldn't be accessible.

Stop the ZigiOps service or process.
Remove the following entries (lines) from <ZigiOps>\conf\config.properties file and save the changes afterward:
- key-password
- key-manager-pass
Start the ZigiOps service or process.